Refund policy

Not the right fit? Changed your mind after your shopping spree?

We understand—not every purchase is the perfect match. If everything always worked out perfectly, we'd all be backup dancers for Beyoncé!

Returns may be requested within 7 days from the date you receive your complete order.

Please note that loose threads, minor finishing variations, or tiny, slight stains are not considered manufacturing defects or quality issues.

At Mona Couture, we value honesty and fairness with all our customers while maintaining a zero-tolerance policy toward fraudulent return requests.

Our return address is located in New Jersey, USA, allowing us to serve our international customers more efficiently. At this time, customers are responsible for arranging and covering the cost of return shipping. We are continually working toward offering more customer-friendly return options in the future.

Please note that original shipping charges, including any expedited shipping fees, are non-refundable.

Returned items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached. Returns that are damaged, worn, altered, or missing their original packaging or tags will not be accepted. If an item is returned in an unsuitable condition, we reserve the right to refuse the return.

Important Notice: The return address is not the same as the shipping address shown on your package. Please do not send any items back without first obtaining the correct return address from us.

1. How can I amend my order information?

If you need to update your shipping address or contact information, please email us at info@mona-couture.com within 12 hours of placing your order.

Please note that we can only make changes if your order has not yet been processed or shipped. Once the 12-hour period has passed or the order has entered our fulfillment process, we are unable to make further amendments.

To help ensure timely delivery, please carefully review all information before completing your purchase. By placing an order, you acknowledge and agree to these processing terms.

2. How do I return an item?

Email us at info@mona-couture.com.
Include your order number and the item(s) you wish to return.
Please submit only one return request per order.
Once we receive your request, our team will respond with return instructions within 48 business hours.

Please note:

Refunds are issued as a Mona Couture e-Gift Card.
Original shipping charges are non-refundable.
A US$6 restocking fee per returned item will be deducted from your refund.

3. How can I cancel my order?

Orders may be cancelled within 2 hours of being placed.

To request a cancellation, please email info@mona-couture.com as soon as possible.

Please note:

A 5% cancellation processing fee of the total order value applies.
Once an order enters processing, cancellations may no longer be possible.
Orders that have already been processed cannot be modified or cancelled.

By placing an order, you agree to these terms.

4. How does the return process work?

Returns generally require:

2–3 weeks to arrive at our return warehouse after shipment.
An additional 2–3 weeks for inspection and processing after the package is received.

Once your return has been processed, we will notify you by email.

Approved refunds are issued as a Mona Couture e-Gift Card, excluding original shipping costs. A US$6 restocking fee per returned item will apply.

5. Exchanges

At Mona Couture, we understand that sizing or personal preferences may change.

Eligible items may be exchanged provided they are:

Unused
Unworn
In their original condition
Returned with all original tags and packaging

All exchanges are subject to product availability.

6. Final Sale & Custom Orders

Items marked as Final Sale are not eligible for return or exchange.

Custom-made or personalized products are also non-refundable and non-exchangeable.

7. Do you accept returns or exchanges on wholesale orders?

Unfortunately, wholesale orders are final sale and cannot be returned or exchanged.

Wholesale pricing is offered at significantly discounted rates compared to retail pricing. These discounts are provided with the understanding that wholesale purchases are final, helping us manage inventory and maintain competitive pricing.

If you are purchasing for the first time, we recommend placing a smaller retail order to evaluate our products, quality, and sizing before making a wholesale purchase.

8. Follow-up Communication Policy

If you contact us regarding an order amendment or return request and our team requires additional information or confirmation, please respond promptly.

If we do not receive your reply within 48 hours, we may proceed with processing or shipping your order using the original order details to avoid unnecessary delays.

Please monitor both your inbox and spam folder for our emails.